Telematics Review –Gotthold Haller Spedition GmbH

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Tradition combined with outstanding quality

Haller, a freight forwarding company based in Ebersbach with a century of history, has relied on Trendfire’s comprehensive Telematics system for over ten years. This move has significantly simplified day-to-day operations across many departments and, at the same time, exceeded the industry’s high standards.

“We wanted a system that really works, that offers accessible customer support—where real people answer our questions, not machines—and that is continuously developed and maintained: What more could you ask for?” explains Andreas Trischler, Haller’s IT director and head of billing.

The road to reliable telematics

He recalls the difficulties with the previous solution from a former market leader: The old telematics system only worked when the monitors were turned on. The drivers knew this, so they often left the monitors off. Tracking data was incomplete. It wasn’t until Trendfire came along that things finally changed.
A permanently installed telematics unit now ensures that tracking is possible at any time, regardless of the tablet’s status or the driver’s behavior.

A successful launch

Maximilian Jochims, who is in charge of scheduling and claims, was already on board when the new system was introduced: “I can still clearly remember the rollout […] (and I) was involved when the (telematics) boxes were installed.” In addition to the training for the entire team, what he remembers most is that everything worked right from the start.

People First

Data protection is a top priority at Spedition Haller from Germany. That’s why Andreas Trischler really appreciates this aspect of Trendfire. All data is stored on German servers and is therefore accessible and secure. “It’s a German company on German soil; the data never leaves the country.” The support stands out as well. Instead of an anonymous ticket system and long hold times, help is provided directly over the phone: “After a few rings, a real person actually answers—not a machine […]—and when you do need someone, 90% of requests are handled relatively quickly.”

Handy features for everyday use

Trendfire Telematics offers improvements on many levels: Drivers have access to the multilingual trucking app. The quality of feedback improves because each driver can choose their preferred language.

Using the fully customizable Forms you can customize and automate industry-specific workflows. Trischler explains, “Our drivers receive a bonus if they stay within a certain time frame with their shared-load forklifts. They can document this quickly and easily, and we can […] forward the data to payroll using a custom-developed application.”

The system also makes day-to-day work easier in the area of billing. Katja Lepski, who is responsible for billing in the gas sector, emphasizes, “Using roadlox and Trendfire Trucking is intuitive.” Drivers enter everything directly on the tablet—date, mileage, cost center, name. They then export the data to an Excel file, which they can import into the accounting program. The Trendfire payManager, which automates expense calculations, is also a huge help.

Another highlight is the module for trailer coupling via RFID. This allows dispatchers and drivers to know exactly where a trailer is located. It saves time and prevents errors. Messages from the dispatch office can be sent directly to the driver via the messaging section, even if the driver is currently busy.

Conclusion

Andreas Trischler knows that, compared to other telematics providers on the market, Trendfire is not at the lower end of the price range. For him, however, reliability is far more important. There have been virtually no outages over the past decade. “What good is the cheapest provider if the products aren’t fully developed and don’t work the way I’d like them to?” asks Trischler. Compared to other solutions, the investment is justified, especially since the time savings in analysis, billing, and driver meetings are enormous.

There was one wish for the future regarding the web portal: even greater flexibility in queries regarding on-site durations at the customer’s location. “If I could export the on-site durations directly […], I would have a clear basis for discussions with the client,” Trischler concluded.

Conclusion: Haller Transport is very satisfied with its telematics solution and would recommend the system to other companies in the industry. This is because reliability, support, and data protection are at the heart of the system.